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FAQ

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Dear Client: 

We appreciate your purchase and in order to maintain a good relationship, we ask you to read this guide carefully.  

After confirming your order, you will receive your tracking number as your order is shipped. If you do not receive it, you can request it.  

We recommend that you monitor your shipment. We are not responsible for loss or  robbery once left in  possession  of the mail and there  been delivered.  

Please make sure you provide the correct address. We will not accept a claim if the address you provide us is incorrect.

It is necessary that when you receive your package you make sure that it is your name and that you have ordered it. If it is not your name please let us know.  

In case material is missing, please contact us to send you the missing material.  

 

are not accepted  returns, refunds or exchanges  Since everything is personalized and made to order, unless it is our mistake. Cancellations are only accepted within the first two days after confirming your payment.

In case you are not  According to our policy please cancel your order within the first 2 days to receive a refund. 

Dear Customer:

We appreciate your purchase and in order to maintain a good relationship, we ask that you read this guide carefully.

After confirming your order, you will receive your tracking number as your order is shipped. If you do not receive it, you can request it.

We recommend that you monitor your shipment. We are not responsible for loss or theft once it is left in the possession of the mail and has been delivered.

Please be sure to provide the correct address. We will not accept a claim if the address you provided is incorrect.

When receiving your package, it is necessary to ensure that it is your name and that you have ordered it. If it is not please return to sender.

In case of missing material, please contact us to send you the missing item.

 

Returns, refunds or exchanges are not accepted as everything is personalized and made to order, unless it is our mistake. Cancellations are only accepted within the first two days after confirming your payment.

if you  disagree with our policy, please cancel your order within the first 2 days to receive a refund.

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